We are so sorry that you have received a parcel which is not up to your expectation.
Criteria eligible for product exchange
When you submit an email to us, the more information you can give us about the issue, the better we can help to resolve it.
This includes:
Refunds will only begin processing once the request is approved. Once approved, The equivalent amount will be credited to the initial payment method. Please note that a refund usually takes 5-15 business days to appear on your statement, this may vary.
Due to food safety reasons, we are unable to accept any returns once the package has left the Apek Durian warehouse. If you are unhappy with your order, please contact our friendly customer support within 7 days from the date of purchase along with order number and reason. Our team will review your claim and respond within 3 business days with further instructions.
Our prices change in response to market trends, stock, and customer demand. In this case, we will not refund the difference.
