Apek Durian_Logo

Shipping policy

1. How long will it take to ship?

Delivery within Peninsular Malaysia will take 3 – 10 business days and international delivery may vary depending on the selection of courier service.

This DOES NOT apply for PRE-ORDER items. It is the customer’s responsibility to check the status of the item upon ordering as they are stated clearly on the website if the item is under PRE-ORDER.

Delivery for East Malaysia is temporarily not available, we suggest you proceed with your order via our official Lazada store (https://www.lazada.com.my/shop/apek-durian-apd-msia/) if you are residing in East Malaysia.

Just Pour It

Delivery will be completed within 3 business days. No tracking number will be updated in your shipment notification email as it will be delivered through an on-demand delivery service.

**Only available in selected Klang Valley area.

2. What are the shipping rates?

We offer free shipping for orders above RM 150.00 and a flat rate of RM 12.00 for orders below RM 100.00.

Orders that are being shipped outside of Malaysia will range anywhere from RM60 – RM250. Please feel free to email us at admin@apekdurian.com or WhatsApp at +6012 620 9657 if there is anything we can further assist you with.

3. How can I track my order?


We will send tracking information to the e-mail address associated with your order once the order is ready to be delivered. Please be patient if your tracking number isn’t updating or working at all as the courier takes 1-2 business days to register your shipment status.


Please reach out to us via admin@apekdurian.com or WhatsApp at +6012 620 9657. We can provide you with the tracking number once it’s available.

4. Where does Apek Durian Online Store ship?

Authentic Raub and other Malaysian top favorite Durians

Currently, we ship locally in Klang Valley areas only, please proceed to https://apekdurian.com/shop in order to place your order.

Just Order It

Delivery limits to selected Klang Valley area. We will offer a product exchange or refund the full amount in case your location is unreachable by our logistic partner.

5. Are taxes and duties included in my order total?

Shipping fees paid during checkout do not include customs and import duties (duty delivered unpaid). Depending on the country some orders get charged customs fees. Unfortunately, we are unable to determine duties and taxes as this information varies by country. Customers ordering online will be responsible for all duties, taxes, and customs charges before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

6. What happens when the recipient is not available upon delivery?

When our rider arrives at the delivery location, they will allocate 20 minutes of waiting time. If the recipient is unreachable by call and is not there to receive the order in the 20 minutes time frame, the rider sends the item back to us for safekeeping. In that case, a re-delivery charge of RM12 will be imposed.